User terms & Privacy

General  information 

When you visit our website, different sets of information are collected including the IP address you are accessing the website from, the version and type of web browser you are using to access the website, the operating system used, any referring domains, and time of the request.

With this information, we cannot identify individual user’s identity and we do not intend to attempt to do so.

We use the collected data for statistical purposes only, mainly to help us improve the content, look, and feel of our website. Please note that we may collect additional data, including email addresses, phone numbers, postal addresses and name, which you voluntarily provide us with while using our website.

You can still pay and use our services without providing us with said personal data, either by accessing our services using a pseudonym or anonymized data.

Privacy Policy

Unless otherwise stated in this declaration, any data you share with us, or any data we collect from you while using our website, will be kept secret and will not be shared with third parties, except in situations where it is a legal obligation, or when this data has to be transmitted for purposes of implementing the contractual relationship you sign up to.

Third party partners and businesses, including online payment providers, will only access this data when it is necessary to process your order. In such cases, we ensure that the scope of transmission of the data is maintained to the agreed upon minimum essentials.

We also enforce a strict data protection policy for any personal data you provide or we come in contact with, and our action in doing so is in line with the provisions of data protection legislation. Please note that we are not responsible for data you supply to other service providers.

We only take measures to ensure that any data shared about you from other service providers complies with legal requirements governing data protection and privacy, as spelled out on our privacy policy. 

What personal information do we collect and why?

Information that you provide directly to us

We may ask you to provide personal information directly to us. For example, we may ask you to provide your contact details such as full name, street address, telephone number, email address, and date of birth as necessary, in order to:

• Enable your travel booking;
• Create or register an account with us;
• Provide the services and information you request such as details about your booking;
• Have an emergency contact number for you; 
• Update frequent flyer or loyalty program information:
• Subscribe you to our marketing communications; 
• Submit enquiries to us.

You will also need to provide your billing information (such as credit card number, cardholder name and expiration date) to make a payment.

You may also be required to provide information about any other travellers on your booking, your marketing preferences, and additional information if you participate in a survey or competition. When creating an account, you will provide a login name/member ID as well as a password.

Your personal information may also be linked to Cookies to enable the proper operation of our Online Services, store your travel searches on our Online Services, and collect information on how you used our Online Services.

If you’re an employee of a corporate account, a vendor or other type of business partner such as a Property Owner, Property Manager, travel agent, other information collected can include employer, employee identification number, or other relevant details.

Special Categories of Personal Information

Certains types of personal information, such as some government-issued identification numbers, religion, health or sexuality, are considered sensitive and require additional protection under applicable laws.

We limit the circumstances under which we may collect sensitive personal information; examples of this information include the following:

• Health-related information may be needed to provide appropriate travel accommodation and accessibility or facility requirements.
• Government-issued identification numbers like passport or driver’s license number may be required for flights, vehicle rental or other travel reservation.
• Other information that you can specify at your option and which may imply or suggest information like religion, health or other information, such as dietary needs.

Newsletter :

You can only receive advertising information from our newsletter if you have allowed us to use your email address for this purpose.

Our website or its affiliates will never send you newsletters or advertising emails that you have not signed up to.

By subscribing to our newsletter, you can choose your areas of interest to receive relevant emails. We use this data, together with your personal data, to share information that is of interest to you.

If you would prefer to opt out of our newsletter or advertising emails, you can click on the unsubscribe link available at the bottom of the email.